Generation failures and refunds

Paid packages purchase a stated number of character and video generations. PayPal checkout is live. It stays closed only when configuration, provider capacity or balance checks do not pass.

Explicit technical failures

If the provider explicitly reports a failed generation, the reserved free preview, character attempt or video attempt is returned once to the same browser session or order. The project will show its failure and retry state. This is an internal generation allowance return, not an automatic cash refund to PayPal.

A request is still being checked

A network error or uncertain provider response is not treated as a confirmed failure. The project may stay in review while its original request is checked; a replacement generation is not automatically submitted. Reopen the same project and keep checking its status.

Payment confirmation

PayPal approval must be verified by the server before allowances are issued. If confirmation is pending, use the same order's payment-status check. Do not buy a second package to resolve an uncertain first payment. A return to this website does not by itself prove that a payment completed.

Request help or a payment refund review

Email support@skullcapai.app with your order identifier, PayPal transaction identifier if available, and a brief description of the issue. Do not send your password or full payment credentials. Payment refund requests require review of the order; no automatic cash-refund outcome or processing time is promised here.

Review before generating

Check and approve the generated character before starting the video. AI output may vary in likeness, motion and transition timing. Approval is not a guarantee of similarity or a frame-accurate cut. Keep your browser cookies and download completed files before their 30-day access window ends.